Refund & Return Policy

Last updated: September 12, 2026

30-Day Comfort Guarantee

Use Perch™ for up to 30 days from the day it arrives. If your neck doesn't feel better — or you simply don't love it — email us and we'll refund you in full. No restocking fee, no questions asked.

How to request a refund

1. Email kodaxproshop@gmail.com within 30 days of delivery with your order number.
2. We reply within 1 business day. If we need the stand back, we'll include a prepaid return label — return shipping is on us.
3. Your refund goes back to your original payment method within 3 business days of our reply (or of receiving the return, if one was requested). Depending on your bank, it can take 5–10 business days to appear.

Damaged, defective, or wrong item

If your Perch arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with a photo. We'll ship a replacement at no cost or refund you in full — your choice. You don't need to return the damaged item unless we ask.

Cancellations

Orders ship fast. If you need to cancel, email us as soon as possible with your order number. If the order hasn't left the warehouse we'll cancel and refund it immediately. If it has already shipped, the 30-Day Comfort Guarantee applies once it arrives.

Exceptions

Refund requests made more than 30 days after delivery, or items damaged through misuse (for example, loading well beyond the 8.8 lb rating), are handled case by case. We're reasonable people — write to us.

Contact

kodaxpro · kodaxproshop@gmail.com